Returns and exchanges

Shipping Information:

  • Regions: We ship both domestically within Vietnam and internationally.
  • Dispatch Time: Orders are typically dispatched within 48 hours of receipt.
  • Delivery Time: Varies based on location and courier services.

Shipping Rates:

  • Domestic: Free shipping on orders of 2 or more items. Standard shipping rates apply to other orders, calculated at checkout.
  • International: Flat rate of 300,000 VND for orders under 1kg (approximately 6 panties), excluding all taxes in the destination country.

Payment Methods:

  • We accept major credit cards (Visa, MasterCard, American Express), PayPal, and local bank transfers.

Returns and Exchanges:

  • Items can be returned within 7 days if unworn and unwashed. Products must be in their original packaging.  Ensure that items are returned with their tags, in original condition, and are not damaged. Returns must include the delivery note. Loss of returned items by the courier is at the customer’s risk​
  • Contact contact@shopemer.com for return instructions.
  • Fabric Care: rinse underwear in cold water after use, wash on a delicate cycle without fabric softener, and air dry​

Order Tracking:

  • You will receive a tracking number once your order has been dispatched.

Customer Support:

By using our Services, you agree to the terms outlined in our delivery and payment policy.